Refund Policy

Our Refund Policy

We want you to be completely happy with your Luviora purchase. If something isn't right, we're here to help.

Returns

We accept returns within 14 days of delivery, provided the item is:

• Unworn and unwashed
• In its original packaging with tags attached
• Free from any damage or odour

Note: For hygiene reasons, underwear and swimwear cannot be returned if the hygiene seal has been removed.

How to Request a Return

1. Contact us at our support email with your order number and reason for return
2. We will review your request within 2 business days
3. If approved, we will provide return instructions

Refunds

Once we receive and inspect the returned item, we will process your refund within 5–7 business days. Refunds will be issued to your original payment method.

Damaged or Wrong Items

If you received a damaged or incorrect item, please contact us immediately with a photo of the item. We will arrange a replacement or full refund at no extra cost.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong or damaged item).

Contact Us

If you have any questions about your order or our return policy, please reach out to us through our Contact page. We're happy to help!